The Jackson County Public Library uses email Ask-A-Librarian virtual reference service. I do think virtual reference is a great way for staff to help patrons. Technology has pushed us to these alternative ways of communication and libraries are the central place to use these technologies. Library staff need to have as many options available to help patrons find the information they are looking for. Skype was a great tool to use for virtual reference. I did not have a camera or microphone, but the service worked efficiently and effectively.
Sunday, March 24, 2013
Virtual Reference
Virtual Reference Desk
The Jackson County Public Library uses email Ask-A-Librarian virtual reference service. I do think virtual reference is a great way for staff to help patrons. Technology has pushed us to these alternative ways of communication and libraries are the central place to use these technologies. Library staff need to have as many options available to help patrons find the information they are looking for. Skype was a great tool to use for virtual reference. I did not have a camera or microphone, but the service worked efficiently and effectively.
The Jackson County Public Library uses email Ask-A-Librarian virtual reference service. I do think virtual reference is a great way for staff to help patrons. Technology has pushed us to these alternative ways of communication and libraries are the central place to use these technologies. Library staff need to have as many options available to help patrons find the information they are looking for. Skype was a great tool to use for virtual reference. I did not have a camera or microphone, but the service worked efficiently and effectively.
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